Returns & Exchanges

At Lost & Found Energy, we want you to feel the spark of our products, but due to the perishable nature of our energy drinks, we can only accept returns on unopened cases within 14 days of delivery. If your order arrived damaged or incomplete, we are committed to making it right with a swift replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer experience team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged goods, please attach clear photos of the packaging and the product so we can process your claim with the carrier.

• 3.
  Pack and Ship

  Once authorized, place the unopened items in their original packaging and use the prepaid shipping label provided by our team.

• 4.
  Receive Refund

  After we inspect the returned items at our warehouse, your refund will be processed to your original payment method within 5-7 business days.